The Competitiveness Institute
  • Telemarketing: Using the Telephone as a Sales Tool

    $1,999
    In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You'll also learn how telemarketing can add to your sales strategy.
  • Customer Service Training: Critical Elements of Customer Service

    $1,999
    This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
  • Coaching and Mentoring

    $1,999
    In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles).
  • Business Management

    $1,999
    This course will give you all the skills that you need as a new business owner. You will learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. You will also learn the basics of leadership and tips for taking your business to the next level.
  • Overcoming Objections to Nail the Sale

    $1,999
    In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, such as building credibility, being observant, and communicating well.
  • CRM: An Introduction to Customer Relationship Management

    $1,999
    This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
  • Leadership Skills for Supervisors: Communication, Coaching, and Conflict

    $1,999
    In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft's signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership.
  • Entrepreneurship 101

    $1,999
    In this course, you'll learn the basics of entrepreneurship. You will learn how to find and evaluate business ideas, flesh out those ideas by developing value propositions and financial projections, consider your ownership options, prepare the appropriate documents (including a business plan, pitch deck, and white papers), and gather funding for your business. You'll also learn the steps of developing, testing, marketing, and launching a product or service. To wrap things up, you'll learn how to grow your business and become an entrepreneurial leader.
  • Orientation Handbook: Getting Employees Off to a Good Start

    $1,999
    In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs.