Contact Centre
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Telemarketing: Using the Telephone as a Sales Tool
$1,999In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You'll also learn how telemarketing can add to your sales strategy. -
Customer Service Training: Critical Elements of Customer Service
$1,999This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Coaching and Mentoring
$1,999In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
Overcoming Objections to Nail the Sale
$1,999In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, such as building credibility, being observant, and communicating well. -
CRM: An Introduction to Customer Relationship Management
$1,999This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Leadership Skills for Supervisors: Communication, Coaching, and Conflict
$1,999In this course, you will learn about coaching models, conflict resolution techniques, and ways to communicate with your employees. You will also complete Velsoft's signature leadership assessment to help you identify how to connect with others. As a bonus, you will receive an introduction to some important leadership theories, including the Situational Leadership II model and servant leadership.
